Contact
Have a question about an order? Not sure which fan fits your situation? We're here to help.
We're a small team — every message goes to a real inbox, and we respond with a real answer.
How We Can Help
You can reach us for any of the following:
- Choosing the right fan for your setup (desk, car, golf cart, or travel)
- Questions about a specific product — noise level, battery life, USB compatibility, or size
- Order status and tracking
- Returns, refunds, or items that arrived damaged
- Anything else before or after your purchase
If you're not sure which fan is right for you, just tell us where and how you plan to use it — we'll point you in the right direction.
Contact Information
Company: SKYLINE PEAK TECH LLC
Address: 1001 S Main St Num 12465, Kalispell, MT 59901
Email: support@tilwbq.com
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
We aim to respond within one business day.
Weekends and holidays: We check messages when we can. If you write on a weekend, expect a reply by the next business day.
We don't use automated responses. When you hear back from us, it's a person reading your message and responding to what you actually asked.
A Note on Response Times
We respond to every email we receive. During high-volume periods — such as around major holidays — replies may take slightly longer than usual, but we will get back to you.
If you haven't heard from us within two business days, please check your spam folder or resend your message. Occasionally replies get filtered.
TILWBQ is operated by SKYLINE PEAK TECH LLC, a registered U.S. company based in Kalispell, Montana.