FAQ

We carry a focused selection of USB-powered fans for everyday use — desk fans for home and office, clip-on fans for car rear seats, rechargeable fans for golf carts and outdoor use, and compact fans for travel.

All models run off a standard USB connection or built-in battery and are designed to be set up without any tools or instructions.

Most fans in our catalog are designed to run quietly enough for video calls and focused work at lower speed settings. Noise increases at higher speeds, which is typical of all fan types.

Each product page lists the specific noise level and speed details for that model so you can compare before buying.

It depends on the model and speed setting. Rechargeable fans in our catalog typically run between 8 and 23 hours on a full charge at the lowest speed. Higher speeds use more power and shorten battery life.

Each product page lists the estimated runtime for all speed levels so you know what to expect before you order.

Yes. All of our USB fans work with any standard USB power source, including USB wall adapters, power banks, and car USB ports. A laptop or computer is not required.

Yes. Several fans in our lineup are designed specifically for use in vehicles. They clip onto headrests or seat backs and plug into a car's USB port. They are particularly useful for rear-seat passengers on long drives or in warm weather when the AC doesn't reach the back.

Yes. We carry rechargeable fans with magnetic or tripod mounts designed for outdoor and golf cart use. They run on a built-in battery, so no power outlet or USB port is needed. They are compact, easy to position, and built to be used outside.

No. All fans in our catalog are plug-and-play. Connect to a USB source and they are ready to use. Speed and rotation adjustments are handled directly on the fan itself.

We accept PayPal. You can pay using your PayPal balance, a linked bank account, or an eligible credit or debit card through PayPal. You do not need a PayPal account — PayPal's guest checkout lets you enter card details directly without creating an account. All prices are in U.S. Dollars (USD).

Yes. The price shown at checkout is the final price. We do not add hidden fees and we do not require a subscription to complete a purchase.

Orders can be canceled within 12 hours of purchase for a full refund. After that window, orders are typically already in processing and can no longer be modified or canceled.

If your order has already shipped, please follow our return process once it arrives. To request a cancellation, email support@tilwbq.com as soon as possible.

We ship to addresses within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and U.S. Virgin Islands), APO/FPO addresses, or internationally.

If you are unsure whether we ship to your address, contact us before ordering and we will confirm.

Standard shipping is $8.00 for orders under $50. Orders of $50 or more qualify for free shipping, applied automatically at checkout. No coupon code is needed.

Orders typically arrive within 6 to 10 business days from the date of purchase:

• Order processing: 1 to 3 business days
• Standard shipping in transit: 5 to 7 business days

Orders placed before 2:00 PM Mountain Time on a business day begin processing the same day. Orders placed after that time, or on weekends and holidays, begin processing the next business day.

These are estimates and may vary depending on your location and carrier volume.

Yes. Once your order ships, you will receive a confirmation email with a tracking link. If you do not see it within 3 business days of ordering, check your spam folder. If it is still missing, email us at support@tilwbq.com with your order number and we will look into it.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging.

To start a return, email us at support@tilwbq.com with your order number and the reason for the return. Do not send items back without receiving return instructions from us first.

• Defective, damaged, or wrong item: We cover the full return shipping cost and reimburse the original shipping fee.
• Personal reasons (changed mind, no longer needed): Return shipping is the customer's responsibility and the original shipping fee is not refunded.

We recommend using a trackable shipping method. We are not responsible for return packages lost without proof of delivery.

Once we receive and inspect the returned item, refunds are processed within 3 to 5 business days to your original PayPal account. Depending on PayPal's processing time, it may take a few additional days to appear in your account. We will email you when the refund has been issued.

We do not offer direct exchanges. If you would like a different product, we recommend returning the original item and placing a new order. This is generally the fastest way to get what you need.

Contact us within 7 days of delivery at support@tilwbq.com with your order number and photos or video showing the damage. We will arrange a replacement or a full refund, including return shipping costs. You will not be asked to pay to return a damaged item.