Contact information
If you have a question about an order, a product, or a return, email us directly. Every message goes to a real inbox and gets a real reply. We are a small team and we read what you send.
What we can help with
- Choosing the right fan for your situation, desk, car, golf cart, or travel
- Questions about a specific product such as noise level, battery life, or USB compatibility
- Order status and tracking
- Returns, refunds, or items that arrived damaged
- Anything else before or after your purchase
If you are not sure which fan fits your setup, just tell us where and how you plan to use it. We will point you in the right direction.
Contact information
- Company: SKYLINE PEAK TECH LLC
- Address: 1001 S Main St Num 12465, Kalispell, MT 59901
- Email: support@tilwbq.com
Support hours
Monday through Friday: 9:00 AM to 5:00 PM Mountain Time
We aim to respond within one business day. If you write on a weekend or holiday, expect a reply by the next business day.
We do not use automated responses. When you hear back from us, it is a person reading your message and responding to what you actually asked.
A note on response times
We respond to every email we receive. During busy periods around major holidays, replies may take slightly longer, but we will get back to you.
If you have not heard from us within two business days, check your spam folder or resend your message. Replies occasionally get filtered.
TILWBQ is operated by SKYLINE PEAK TECH LLC, a registered U.S. company based in Kalispell, Montana.